Privacy Policy for La Joya Tropical Oasis
Effective Date: July 4, 2025
This Privacy Policy describes how William R Broyles II dba La Joya Tropical Oasis ("we," "us," or "our") collects, uses, and shares information obtained from guests who book and stay at our short-term rental property located in Florida. By entering into a Short-Term Rental Agreement with us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us when you make a reservation, complete our Short-Term Rental Agreement, or communicate with us. This information may include:
- Contact Information: Your name, mailing address, email address, and phone number.
- Reservation Details: Dates of stay, number of guests, and any special requests or preferences.
- Payment Information: While we do not directly store full payment card details, we may collect transaction information related to your booking. Payment processing is typically handled by third-party platforms (e.g., Airbnb, Vrbo, or a separate payment gateway), and their privacy policies will govern the handling of your payment data.
- Identification Information: For verification purposes, we may request a copy of a government-issued ID (e.g., driver's license or passport) as permitted by law and our rental agreement terms.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Facilitate Your Booking and Stay: To process your reservation, confirm your booking, manage your check-in and check-out, and provide you with access to the rental property.
- To Communicate with You: To send you important information regarding your reservation, property access instructions, updates, and to respond to your inquiries or requests.
- For Legal and Safety Purposes: To comply with legal obligations, enforce our Short-Term Rental Agreement, prevent fraud, ensure the safety and security of our property and guests, and resolve disputes.
- For Marketing and Promotional Purposes: We may use your contact information (including your mailing address and email address) obtained from your Short-Term Rental Agreement to send you marketing materials, promotional offers, newsletters, and information about services via direct mail and email.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as cleaning services, maintenance, or property management. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Booking Platforms: If you booked through a third-party platform (e.g., Airbnb, Vrbo, Lodgify), we may share necessary information with that platform to manage your reservation.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it's necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Your Choices Regarding Marketing Communications
You have the right to opt-out of receiving marketing communications from us.
- Email Marketing: You can opt-out of future email marketing communications by following the "unsubscribe" link provided in any marketing email you receive from us.
- Direct Mail Marketing: To opt-out of direct mail marketing, please contact us directly using the contact information provided below.
Please note that even if you opt-out of marketing communications, we may still send you non-promotional communications related to your reservations or our ongoing business relationship.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Our short-term rental services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website or provide it to you directly. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
William R Broyles II dba La Joya Tropical Oasis
732 NW 19th St
Fort Lauderdale, FL 33311
704-562-5537 or 954-526-1126